Responsible Gaming
at 09bb
09bb is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. We provide practical tools, honest guidance, and direct support to help every player stay in control of their gaming activity.
Gaming Should Be Entertainment, Not a Burden
At 09bb, we genuinely believe that gambling is best enjoyed as a form of leisure — not as a financial strategy or an escape from life's pressures. Whether you are placing a bet on a BPL cricket match, spinning the reels on a Pragmatic Play slot, or joining a live casino table powered by Evolution Gaming, the experience should leave you feeling entertained, not anxious.
09bb serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the wider Bangladesh market. We take seriously the responsibility that comes with operating in these communities. Problem gambling is a real risk for a small minority of players, and our responsible gaming framework exists specifically to reduce that risk — both by providing preventative tools and by ensuring that players who do encounter difficulties can access timely, non-judgmental help.
This page outlines the responsible gaming tools available on 09bb, the warning signs of problem gambling to watch for in yourself and others, and the support channels you can use if gaming is no longer feeling fun. All players are encouraged to read this page carefully — not just those who feel they have a problem, but every 09bb member who wants to maintain a healthy relationship with online gaming.
09bb's Responsible Gaming Commitments
All new accounts undergo age verification. Players who cannot confirm they are 21 or above will not be permitted to deposit or play.
Every player can set personalised deposit limits, loss limits, and session time limits directly from their account settings — no waiting period required to activate limits.
Players who feel they need a break can request a temporary cooling-off period (24 hours to 6 weeks) or a longer self-exclusion (6 months to 5 years) via our support team.
09bb displays RTP (return-to-player) percentages for all slot and casino games. We do not misrepresent odds or suggest that any game is a reliable income source.
Our support team is available around the clock. Any player who contacts us about a gambling problem will receive a compassionate, prompt, and practical response.
Tools That Keep You In Control
09bb provides a full suite of responsible gaming tools that every registered player can access and activate at any time. These tools are built directly into the platform — no third-party app required.
Set a maximum deposit amount for any daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits can be processed until the period resets. Limits take effect immediately when reduced and require a 48-hour cooling period when increased — giving you time to reconsider.
Define the maximum amount you are prepared to lose within a set timeframe. When your net losses reach that threshold, your account is temporarily locked for further wagering until the period expires. Loss limits are one of the most effective tools for preventing chasing behaviour during a losing streak.
Set a maximum continuous session duration. When the timer expires, you will receive a clear notification that your session limit has been reached and be prompted to log out. Session limits help combat the loss of time perception that can occur during extended gaming sessions.
Enable periodic on-screen reminders that display how long you have been playing and your current net gaming position for the session. Reality checks are configurable in 15-minute intervals and serve as a simple but powerful prompt to pause and assess whether you wish to continue.
Request a short-term break of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. The period cannot be reversed or shortened once activated — this is intentional and designed to give you genuine breathing room.
For a more serious commitment, self-exclusion closes your 09bb account for a minimum of 6 months and up to 5 years. During self-exclusion, you will not receive any promotional communications from 09bb. To request self-exclusion, contact [email protected] immediately — the team will act on your request within one business day.
Recognising a Problem
Problem gambling does not always look dramatic. It often starts gradually. Being honest with yourself about the following signs is the first and most important step toward getting help.
Continuing to play after significant losses with the intention of winning back what you have lost — often betting larger amounts in the process.
Regularly losing awareness of how long a gaming session has lasted, or consistently playing for longer than originally intended.
Prioritising gambling over work, family commitments, household expenses, or social obligations in Dhaka, Chittagong, or wherever you are based.
Concealing the extent of your gambling from family members or close friends, or feeling a need to hide deposits or losses.
Feeling restless, irritable, or preoccupied with gambling when you are unable to access the platform or when you try to stop or reduce your play.
Using borrowed money, salary advances, or funds intended for essential expenses such as rent or utility bills to fund your gaming activity.
Ask Yourself These Questions
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly and privately. There are no right or wrong answers — the purpose is simply to help you reflect on your relationship with gambling.
If you answer "yes" to three or more of these questions, consider speaking with our support team or taking a break from the platform. No judgment will be made — our team is there to help, not to penalise.
Have you ever spent more money gambling in a single session than you originally planned or could comfortably afford?
Have you ever returned to gambling the following day in an attempt to win back money you lost the previous day?
Have you ever lied to a family member, friend, or colleague about the amount of time or money you spend gambling?
Have you ever felt anxious, irritable, or low in mood when you tried to reduce or stop gambling?
Has your gambling ever caused you to miss work, neglect family responsibilities, or fall behind on essential bills or expenses?
Have you ever used money that was intended for household expenses, savings, or another important purpose to fund gambling activity?
Do you find yourself thinking about gambling frequently — planning your next session, calculating potential winnings, or reliving past losses — even when you are not playing?
Have you ever felt that gambling is the only activity that relieves stress, boredom, or negative emotions, rather than simply one of several leisure options?
You Are Never Alone
If gambling is causing stress, financial difficulty, or relationship problems, help is available. 09bb's support team can assist you directly, and there are broader resources you can turn to for independent guidance.
09bb Support Team
Available 24 hours a day, 7 days a week
Contact the 09bb support team at [email protected] to request any responsible gaming tool — deposit limits, cooling-off, or self-exclusion — or simply to talk through your concerns. The team responds in both English and Bengali. Your request will be treated with full confidentiality and without judgment.
National Mental Health Helpline
Bangladesh Government Health Service
The National Mental Health Helpline operated by the Bangladesh Government provides free, confidential support for individuals experiencing mental health difficulties, including those related to compulsive gambling behaviour. Speak to a qualified professional in Bengali or English.
Talk to Someone You Trust
Family and Community Support
Sometimes the most effective first step is speaking honestly with a trusted family member, friend, or community elder. Problem gambling thrives in secrecy. Breaking that secrecy — even in a small way — is often the beginning of meaningful recovery. You do not need to face this alone.
Send an email to [email protected] with the subject line "Responsible Gaming Request". State clearly what tool you would like to activate — whether that is a deposit limit, loss limit, session limit, cooling-off period, or full self-exclusion. Our team will confirm activation within one business day. For urgent self-exclusion requests, please mark your email as urgent and we will prioritise your case.
Tips for Safe Play
The following practical guidelines help most players keep their gaming enjoyable, sustainable, and well within their means.
Decide in advance the maximum amount you are willing to spend in a session — and treat that amount as entertainment spending, not an investment. Never chase losses beyond your pre-set budget.
Avoid gambling when you are stressed, tired, upset, or under the influence of alcohol. Emotional states significantly impair decision-making and increase the risk of impulsive, high-stakes bets.
Step away from the screen at regular intervals. Set a phone alarm if needed. A short break restores perspective, reduces the hypnotic pull of continuous play, and helps you reassess whether you wish to continue.
Maintain a healthy balance between gaming and other leisure activities — cricket, time with family, outdoor activities, or cultural events like Eid celebrations or Pohela Boishakh. Gaming should be one option among many, not the primary outlet for free time.
Play Safely at 09bb
09bb is here to provide a fun, fair, and secure gaming experience for adults aged 21 and above across Bangladesh. Browse our games, read our FAQ, or log in to manage your responsible gaming settings today.
For adults aged 21 and above only. Gambling involves financial risk. If gambling is affecting your life, contact [email protected] immediately.